Senior UX Architect and User Researcher at LookThink March 2018 – present • Washington, DC Determined research methodology, conducted ethnographic research, and contextual inquiry with vulnerable audiences. Analyzed results, presented summary findings and actionable recommendations to optimize user experience. Provided thought leadership and mentored junior staff.
Principal, Freelance Designer/Developer at Ink Pixels Paper Jul 1995 – present • Cambridge/MA Freelanced through agencies such as The Creative Group, Vitamin T, Aquent, and through my design shop Ink Pixels Paper. Projects: FEMA FloodSmart, Partners In Health, Harvard’s National Preparedness Leadership Initiative, Massachusetts Environmental Public Health Tracking
Senior User Experience Designer at Akamai Technologies Dec 2016 – Feb 2017 contract • Cambridge/MA Led the customer-centric design process for a new performance analytics product proof-of-concept. Researched user goals through interviews, observation, and analysis to validate stakeholder assumptions. Designed a prototype and branding to initiate user testing with charter customers.
Senior User Experience Designer at Sabre Hospitality Solutions Aug 2015 – Mar 2016 contract • Watertown/MA Led responsive redesign of a Windows application with a cross-functional team. Conducted user research through contextual inquiry, analysis, interviews, and usability tests, to validate user needs. Delivered wireframes in HTML/CSS/JS to test mobile and accessibility requirements and foster stakeholder understanding. Provided production-ready code for accessibility support.
Design Lead at Fidelity Investments Aug 2013 – Jan 2015 contract • Boston/MA Increased mobile engagement by 75% for the Fidelity.com Accounts & Trade experience via a responsive redesign. My CSS-based solution unblocked the data-dense Positions grid allowing the project to ship on schedule. At launch, it became the most viewed page of Fidelity.com. Led responsive redesigns for security and prospect lead generation features. Planned and led usability testing.
Senior UI/UX Designer/Developer at Cogo Labs Jun 2012 – Mar 2013 • Cambridge/MA “Responsified” Motovy.com resulting in a 50% increase in mobile value per arrival, incrementally A/B testing the responsive redesign. Designed a variety of responsive applications to maximize user interaction. Initiated and built a mobile device testing lab and documented a process. Created a lunchtime learning series, featuring 20-minute presentations by coworkers.
Designer/Developer at Easy Designs Oct 2011 – Jun 2012 • Chattanooga/TN & Remote Learned responsive & adaptive web design from a web hero, Aaron Gustafson, owner of Easy Designs and the author of Adaptive Web Design. Used (then) cutting-edge HTML5/CSS3 to debug a showcase web app of the Wiki How Survival Kit (a popular Chrome app). Developed a responsive Nichols College Prospective Student micro-site.
Designer/Developer at Delta Dental of Virginia Jan 2011 – Oct 2011 • Roanoke/VA & Remote Redesigned Delta Dental’s B2B & B2C application. Led Section 508 compliance & adherence to accessibility best practices. Collaborated with asp.net engineers, implementing design within production code.
Bachelor of Arts, Applied Art – 1992 University of Southern Maine, Portland/ME
I regularly supplement my education through self-study, conferences, and workshops.