JenStrickland.design Hello! I’m Jen, a graphic visual interaction UX product designer focused on making sure we’re building the right “It” before we build it right.

work

My focus is on the 4 C's: Collaboration, Communication, Compromise (realistic!), and Creativity. My process streamlines projects to ship on schedule and within budget. I have a track record of delivering results and unblocking stalled projects. I’m looking for a permanent role on a collaborative human-centered team. After years of contracting, I want to spend time iterating on a product to refine optimal outcomes for users.

Just because it’s code doesn’t mean it can’t be thrown away, or that it took a lot of time to create. I often sketch and prototype in HTML/CSS/JS to pretotypequickly render low-fidelity prototypes and get an idea into real users' hands. For responsive projects, this is really helpful. Direct user observation through rapid prototyping is the most valuable method to uncover effective outcomes.

Please Note: You’ll need a password to view project details below. Email Jen to request.

image of massachusetts environmental public health tracking application interface

MA Department of Environmental Public Health Tracking Application

2016–2017 Retrofit responsive redesign of Massachusett’s Department of Environmental Public Health Tracking Application. Designed responsive solutions to access data dense content for evaluating environmental health concerns across the state. This is a multi-stage effort to allow content to be accessed from any device.

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Akamai Technologies, Performance Analytics Product Proof-of-Concept

2016–2017 Led customer-centric design process for a new product proof-of-concept. This remote, global team hired me to diverge from the company’s traditional design process to directly involve the customer and make sure we built the right product. View Akamai project details

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Sabre Hospitality, Responsive Redesign of a Call Center Agent Application

2015–2016 Led responsive redesign of a Windows app with a cross-functional team, fostering stakeholder understanding to unblock project. Streamlined access to user goals resulted in higher customer satisfaction and shorter call times. View Sabre project details

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Fidelity.com Responsive Redesign of Accounts & Trade Experience

2013–2014 Increased mobile visitors by 75% for the Fidelity.com Accounts & Trade experience via a responsive redesign. My CSS-based solution unblocked the data-dense Positions grid. At launch, it became the most viewed page of Fidelity.com. View 2nd Fidelity project details

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Fidelity.com Responsive Security and Lead Generation Components

2014–2015 Led the responsive redesign of highly trafficked security and lead generation components, improving accessibility across all Fidelity web properties. View 1st Fidelity project details

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Massachusetts Environmental Public Health Tracking App

2016 Paragraph.

Content in-progress
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Massachusetts Health Connector

2009–2010 Paragraph.

Content in-progress
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Radio Bookmark Branding, Website, iPhone App Design

2009–2010 Paragraph.

Content in-progress
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Title

Paragraph. View project details

Additional work samples may be viewed in the Client Spotlights section of my resume, or the Work section of Inkpixelspaper.com. I'll be adding work here soon.