Dreamhost blew it, again, and didn't renew my certificate. Time to move my sites to Digital Ocean, I guess.


JenStrickland.design Hello! I’m Jen, a graphic visual interaction UX product designer focused on making sure we’re building the right “It” before we build it right.

portfolio

An ideal UX process would include plenty of research to thoroughly understand the people using the interface and the problem being solved.

Real Talk: I may have a process, but as a freelance contributor on a team, I am not always in a position to control the process. Some of the work in my portfolio was created under such circumstances, yet I was able to earn the trust of stakeholders to eventually adopt a well-researched, user-centered process.

Code = loose sketching! Just because it’s code doesn’t mean it can’t be thrown away, or that it took a lot of time to create. I often move from whiteboard or paper sketches to sketch and prototype in HTML/CSS/JS to quickly render low-fidelity prototypes and get an idea into users' hands. For responsive projects, this is really helpful. Direct user observation through rapid prototyping is the most valuable method to uncover effective outcomes.

Please Note: You’ll need a password to view project details below. Email Jen to request.

If things look funny, please note this portfolio is actively being redesigned.

In the interim, contact me for my stand-alone portfolio deck, or checkout my resume.

Web Apps

image of akamai performance analytics signin

Akamai Performance Analytics Product Proof-of-Concept

2017 Led customer-centric design process for a new product proof-of-concept. This remote, global team hired me to diverge from the company’s traditional design process to directly involve the customer and make sure we built the right product. View Akamai project details

image of massachusetts environmental public health tracking application interface

MA Depart of Environmental Public Health Tracking App

2017 Retrofit responsive redesign of Massachusett’s Department of Environmental Public Health Tracking Application. Designed responsive solutions to access data dense content for evaluating environmental health concerns across the state. This is a multi-stage effort to allow content to be accessed from any device.

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Sabre Hospitality Responsive Redesign of a Call Center App

2016 Collaborated with a cross-functional team, led UX for responsive redesign of a Windows desktop hotel booking call center app. Built stakeholder understanding to unblock project, change course. Streamlined access to user goals resulted in higher customer satisfaction and shorter call times. View Sabre project details

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Fidelity.com Responsive Security and Lead Generation Components

2015 Led responsive redesign of highly trafficked security and lead generation components, improving accessibility across all Fidelity web properties. View 2nd Fidelity project details

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Flatview School Attendance Monitoring App

2015 UX team of one for a Louisiana-based startup aiming to improve data and actionability around school attendance.

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Fidelity.com Responsive Redesign of Accounts & Trade Experience

2014 Increased mobile visitors by 75% for the Fidelity.com Accounts & Trade experience via a responsive redesign. My CSS-based solution unblocked the data-dense Positions grid allowing the project to ship on schedule. At launch, it became the most viewed page of Fidelity.com. View 1st Fidelity project details

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Massachusetts Environmental Public Health Tracking App

2016 Designed and developed a responsive retrofit of a data dense web repository of environmental public health information.

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Massachusetts Health Connector

2009–2010 Content In-progress

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Radio Bookmark Branding, Website, iPhone App Design

2009–2010 Content In-progress

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Websites

image of massachusetts environmental public health tracking application interface

MA Depart of Environmental Public Health Tracking App

2017 Retrofit responsive redesign of Massachusett’s Department of Environmental Public Health Tracking Application. Designed responsive solutions to access data dense content for evaluating environmental health concerns across the state. This is a multi-stage effort to allow content to be accessed from any device.

screenshot of desktop view of FloodSmart redesign

FEMA FloodSmart.gov Redesign

2017 Case Study Page In-progress

Alive & Thrive Website Redesign

2017 Case Study Page In-progress UX Strategy, Research, Information Architecture, Content Strategy

Defeat Diarrheal Disease State of the Field Report

2017 Case Study Page In-progress UX Research, Information Architecture

screenshot of the dmmgf.org website

DMMGF Branding & Website

2018 Design and development for an identity blendeding arts with global science to represent an international science conference and foundation, Days of Molecular Medicine Global Foundation.