Hello! I’m Jen, a graphic visual interaction UX product designer finding the right “It” before we build it right.


Senior UX Researcher / Designer at Fidelity Investments October 2018 – present Boston, MA Determined research methodology, conducted ethnographic research, and contextual inquiry with diverse audiences. Analyzed results, presented summary findings and actionable recommendations to optimize user experience. Provided thought leadership and mentored junior staff.

Principal, Freelance Designer/Developer at Consultant Jul 1995 – present Cambridge/MA Freelance consultant, often through agencies. Projects: Boston Area Rape Crisis Center, FEMA FloodSmart, Partners In Health, Harvard’s National Preparedness Leadership Initiative, Massachusetts Environmental Public Health Tracking

Senior User Experience Designer at Akamai Technologies Dec 2016 – Feb 2017 contract Cambridge/MA Led the customer-centric design process for a new performance analytics product proof-of-concept. Researched user goals through interviews, observation, and analysis to validate stakeholder assumptions. Designed a prototype and branding to initiate user testing with charter customers.

Senior User Experience Designer at Sabre Hospitality Solutions Aug 2015 – Mar 2016 contract Watertown/MA Led responsive redesign of a Windows application with a cross-functional team. Conducted user research through contextual inquiry, analysis, interviews, and usability tests, to validate user needs. Delivered wireframes in HTML/CSS/JS to test mobile and accessibility requirements and foster stakeholder understanding. Provided production-ready code for accessibility support.

Design Lead at Fidelity Investments Aug 2013 – Jan 2015 contract Boston/MA Increased mobile engagement by 75% for the Accounts & Trade experience via a responsive redesign. My CSS-based solution unblocked the data-dense Positions grid allowing the project to ship on schedule. At launch, it became the most viewed page of Led responsive redesigns for security and prospect lead generation features. Planned and led usability testing.

Senior UI/UX Designer/Developer at Cogo Labs Jun 2012 – Mar 2013 Cambridge/MA “Responsified” resulting in a 50% increase in mobile value per arrival, incrementally A/B testing the responsive redesign. Designed a variety of responsive applications to maximize user interaction. Initiated and built a mobile device testing lab and documented a process. Created a lunchtime learning series, featuring 20-minute presentations by coworkers.

Designer/Developer at Easy Designs Oct 2011 – Jun 2012 Chattanooga/TN & Remote Learned responsive & adaptive web design from a web hero, Aaron Gustafson, owner of Easy Designs and the author of Adaptive Web Design. Used (then) cutting-edge HTML5/CSS3 to debug a showcase web app of the Wiki How Survival Kit (a popular Chrome app). Developed a responsive Nichols College Prospective Student micro-site.

Designer/Developer at Delta Dental of Virginia Jan 2011 – Oct 2011 Roanoke/VA & Remote Redesigned Delta Dental’s B2B & B2C application. Led Section 508 compliance & adherence to accessibility best practices. Collaborated with engineers, implementing design within production code.


Bachelor of Arts, Applied Art – 1992 University of Southern Maine, Portland/ME

I regularly supplement my education through self-study, conferences, and workshops.


Content Strategy
Data Visualization
Design Thinking
Information Architecture
Interaction Design
Persona Development
Service Design
User Research
Visual Design
Voice & Conversational UI
Adobe Creative Suite
UX Pin
CSS (and SASS)
(Plain Old Semantic HTML)
Responsive Web Design
Designer/developer | A11yProject
Mentor | AIGA DC, UXPA Boston,
Education & Outreach | A List Apart
Designer | Boston Area Rape Crisis Center
Designer/developer | Code for Boston
Designer/developer | GiveCamp New England
Release management volunteer | Mozilla
Judge | Technovation

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