Portfolio
Jen leads design and research initiatives with best practices for accessibility, co-design, and sustainability. Currently serving the public at U.S. federal agencies.
Note: This responsive portfolio is hand-coded and designed by myself, respects your choice of color mode, and has perfect accessibility and sustainability scores.
Case studies actively being updated
So many NDAs… email me for more examples or see my resume (also available in 673kb PDF). Also, I spend most of my time now on strategy, leadership, and policy, which are better covered in conversation.
Subject Matter Expertise
- Accessibility, WCAG
- Civic Tech/Design
- Content Design
- Data Dense User Interfaces
- Design & Research Operations
- Design Systems
- Ethnography
- Digital Modernization
- Heuristics
- Interaction Design
- Progressive Web Applications
- Responsive Design
- Section 508
- Service Design
- Sustainable Web Design
- Usability
- User Experience Design
- User Research
Verticals / Sectors
- Academia
- B2B, B2C
- Federal Government
- Enterprise
- Finance
- Fortune 500
- Health
- Insurance
- Local Government
- Marketing / Ad Agencies
- Non-profits
- Publishing
- Small Business
- Start-ups
- State Government
Akamai Performance Analytics Product Proof-of-Concept
Improved turnaround time by 95% with a customer-centric process, for the world’s largest content delivery network (CDN.
Download Akamai Case Study [1.6MB PDF]
Fidelity.com Responsive Redesign of Accounts & Trade Experience
Increased mobile engagement 75% and unblocking a project one year behind schedule.
View Fidelity.com Case Study [HTML]
Business Model Design to Aid Vulnerable DC Citizens
Addressed the financial wellness of DC’s most vulnerable populations.
View Business Case Study [HTML with PDFs]
U.S. Internal Revenue Service (IRS) Strategic User Research Exploring Chatbots
Developed and led strategic research resulting in 17% increase in visits to IRS.gov and 25% increase in user satisfaction for IRS Online Account with a focus on the IRS Chatbot
Case study in progress. Details available upon request.
Tags: Chatbots, Conversational UI, Research, Usability Testing, Rapid Prototyping
U.S. Department of Veterans Affairs, COVID Chatbot and Mobile App
Built upon the Microsoft Healthcare Bot service, as part of a select team of subject matter experts, delivering a rapid chatbot and mobile app to enable COVID testing.
Case study in progress. Details available upon request.
Tags: Chatbots, Conversational UI, COVID Response, Mobile App, Rapid Prototyping, Responsive Design
Fidelity Digital Workplace Modernization
Modernizing the workplace & employee experience with service design.
Case study in progress. Details available upon request.
Tags: Digital Workplace Transformation, Organizational Change, Digital Modernization, Generative User Research, Ethnography, Archetypes / Personas / Thinking Styles, Journey Maps, Story Maps, Service Design, Service Blueprint
U.S. Internal Revenue Service (IRS) Design System Modernization
Stewarded a federal agency’s USWDS adoption as a design systems and accessibility subject matter expert.
Case study in progress. Details available upon request.
Intelligence Advanced Research Projects Activity (IARPA) Walk-through Rendering from Images of Varying Altitude (WRIVA)
Responsive design for a data-dense web app for analysis of geo-spatial imagery
Case study in progress. Details available upon request.
U.S. Department of Veterans Affairs, Business Administration, Pension Optimization Initiative (POI)
Procurement / acquisitions support for a $524 million pension application processing effort using automation and artificial intelligence
Case study in progress. Details available upon request.
U.S. Department of Veterans Affairs, VA.gov Modernization and Design System
Case study in progress. Details available upon request.
U.S. Digital Response with the Public Service Commission of Wisconsin, Internet Discount Finder
Successful partnership delivered an improved internet affordability tool, with the most accurate internet availability and pricing information.
Case study in progress
More info at USDR
Google Chrome Showcase Application: WikiHow Survival Kit
Apprenticed with Microsoft’s web standards accessibility advocate, Aaron Gustafson, provided debugging and design for a cutting edge web app to showcase the potential of (then) new HTML5 and CSS3.
Sabre Hospitality Responsive Redesign of a Call Center App
Steered a cross-functional team in executing the responsive redesign of a Windows based desktop call center application.
Fidelity.com Responsive Security and Lead Generation Components
Led creative team and facilitated adoption of best practices for a responsive redesign of lead generation and security products.
Motovy.com Responsive Redesign
$500,000 gain in daily product sales attained by accelerating algorithmic marketing utilizing an incremental responsive retrofit to convert a high-performing desktop program into RWD data backed application.
Radio Bookmark Branding, Website, iPhone App Design
Massachusetts Health Connector
Redesigned Delta Dental’s B2B & B2C application. Led Section 508 compliance & adherence to accessibility best practices. Collaborated with engineers, implementing design directly within production code.
MA Department of Environmental Public Health Tracking App
Improved data availability through ADA-compliant accessibility via mobile devices in remote locations by optimizing performance and usability.
Flatview School Attendance Monitoring Proof-of-Concept
UX team of one for a Louisiana-based startup aiming to improve data and actionability around school attendance.
Punkvision Branding & Website
Logo update, branding, and responsive web portfolio for an award-winning post-production studio.
DMMGF Branding & Website
Identity, design, and development for an international science conference and foundation, Days of Molecular Medicine Global Foundation.
Visit DMMGF.org
Amy Clarkson Online Gallery
Cambridge painter Amy Schuyler Clarkson launched a gallery website featuring her luscious oils, lively watercolors, and layered sepias.
Visit Amy’s Gallery
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Defeat Diarrheal Disease State of the Field Report
Case Study Page In-progress
UX Research, Information Architecture
Inclusive, Accessible Design and Illustrations for Various Guides
Design and production of informative guides for diverse, vulnerable audiences as well as training manuals for law enforcement.
Read Supervisory Guides at barcc.org
Fidelity Digital Workplace Modernization
Led user research to influence organizational change, foster cross-functional relationships, designed and produced a variety of inclusive, accessible deliverables from blueprints to websites.
Form-a-palooza Physical Prototype for Food Truck Licensing
Redesigned a complex food truck health certificate application process.
Business Model Design to Aid Vulnerable DC Citizens
A 12-week course, collaborating with a business team, exploring questions to develop a human-centered concept to address financial wellness.
Amy Clarkson Business Cards
Using an experimental CMYK +1 spot color letterpress technique, designed these cards as a playful presentation of Amy's range of paintings. Used the spot color for the text to hold legibility, where process would have feathered text edges.
Read Em Letterpress Post
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Culture change is my passion.
In modernization efforts, much attention is given to technology and tools. I include the people we aim to serve in solution design — “Nothing about us without us.” Ensuring the human element is considered in modernization projects is crucial to success. An ideal UX process would include thorough discovery to understand the problem space, before considering solutions.
Code = loose sketching!
Just because it’s code doesn’t mean it can’t be thrown away, or that it took a lot of time to create. For digital projects, I often move from whiteboard or paper sketches to sketch and prototype in HTML/CSS/JS to quickly render functional prototypes and get an idea into users’ hands. For responsive projects, this is really helpful. Direct user observation through rapid prototyping is the most valuable method to uncover effective outcomes. It depends on the team I’m working with, because sometimes we need to collaborate in design tools.
Please email me if you’re interested in more case studies.
