Just like my mentor Aaron Gustafson, I like to do redesigns of my site out in the open. This page is currently in-progress. The yellow highlights are being written. Once they are completed, the design of the page will be finalized, the inline CSS moved to the main styles.css, and those styles repurposed for additional case studies.
Case study in progress. VA Caregiver Modernization
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Situation
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Audience
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My Role
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What I Did
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Team
- U.S. Digital Service Product Owner
- Product Manager
- Lead Researcher & Designer
- Lead Engineer
- Associate Designer
- Senior Engineer
Key Tools & Deliverables
- Usability Research (Plan, Protocol, Outbrief)
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Skills Used
- Accessibility
- Content Strategy
- Design Leadership
- Design Thinking
- Mentoring Junior Staff
- UX Research: Field Research, Stakeholder Interviews, etc.
- UX Strategy
Challenge
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Actions
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Result
Quote to come